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Waterloo Records & Video

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From the outset, Waterloo's policies were a success. Customers could listen to any album in the store before buying. Not unprecedented in the history of music retail sales of course, but since the advent of shrink wrap, a virtually forgotten practice. The logical extension of this listening policy was our attitude towards returns. Even after purchasing a record, taking it home and playing it, customers still had ten days in which to return it – for whatever reason they chose! Whether they accidentally bought a live album by mistake, forgot that they already had the record at home, or just didn't like it, no questions were asked and a full exchange was provided. As long as the product returned to us in the same condition it went out in, both customer and store enjoyed a symbiotic relationship – we provided the leeway and trusted they wouldn't abuse it. These ideas, which served us so well in the beginning, have never changed. Along with a knowledgable staff and an emphasis on customer service, they form the cornerstone of what Waterloo Records is, has been, and will always be about. Add to that an extensive selection of music spanning all styles, a special propensity for Texas artists, and a simple genre free a-z filing system, then it becomes readily apparent what Austin's music lovers have been shouting about.

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  Used CD / Record Store near in Austin?

  (created by AustinSoxFan on December 21, 2007)

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