I took my 'loaner' English Lab there a couple times. She personally dislikes to take a bath, etc - surprisingly she loved it there! They do a wonderful job, she always comes home happy and clean. They recently added toys and treats for your pets in the reception area ~ and of course you have to buy something for your baby for being so good :) She picked out a sweet white & black Lamb the squeeks/honks. She is looking forward to her next visit with Miss Kelli.