The staff in this store are the most unfriendly and unhelpful customer service professionals I have ever met. I was looking for a gown and overheard a staff member on the phone with what I thought was a customer. She was very rude and then slammed the phone down on the customer. I was totally disgusted and made my way out of the store. It made me think of what I could potentially be in for in the future if I purchased from them. I am glad I left because I found a great dress at a super cute boutique in Rocky River.