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The Big Bad Woof StarStarDisabled StarDisabled StarDisabled Star

The Big Bad Woof is a Washington DC based retai...
The Big Bad Woof has a commitment to our custom...
The Big Bad Woof is committed to providing nutr...
One of the essentials is the proper gear for a ...
The Big Bad Woof
117 Carroll Street NW, Washington DC
Washington DC 20012
Tel: (202) 291-2404
Hours: Monday-Friday 10am-8pm | Saturday & Sunday 10am-6pm

Listed in: Pet Supplies

Neighborhood: Northwest DC

this is my business

At The Big Bad Woof, we provide eco-friendly pet supplies and essentials for the socially conscious pet. We carry fun stuff they can really sink their teeth into.

Reviews

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I returned to the BBW today to purchase a bag of dog food and treats for our vacation trip. The store was full of staff (minimum of 4 of them!), hanging out in the office...no one offered me any assistance in picking out food, treats, or anything else, as I was looking at toys too. My presence in the store was not even acknowledged by the staff, and I know they knew I was there!

I got my purchases up to the register, and had to wait for someone to tear themselves away from the action in the office to help me. I had been mailed a coupon for $5 off, which was tied to my frequent buyer card. I have lost it, and they would not give me the discount, even though it was tied to my account. Gave me the excuse they had to have the card to "track it" however they track my purchases, so figure that one out. In this time of hard economics, and considering that a new pet store has opened up in Silver Spring, I think they would have been a bit more intrested in my business. I was the only customer in the store, at 2:30 today!

I think I'll be checking out that new pet store here in Silver Spring......perhaps they are looking for customers and understand their value!
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Bernice McIntyre
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Since we adopted our dog Buttercup we have found your store a fun place to shop and have shopped there as often as we could. Only one complaint in just under a year and that was the refusal today to credit a coupon after a sale was made an hour earlier. The sales person indicated that she was unable to credit my account or issue a sales credit for the $10 coupon. For busy customers like myself telling me that the coupon would be honored in the future just did not sit well. AFter all I was there today and when would I be able to get back.. I encourage you to get the type of computer that makes transactions like this easier on your customers..as I said it was the first time in a year I have left your store disappointed and wishing for better service.



Washington DC 20012
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Tracie Van Dorpe
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Very knowledgeable staff, well designed store, fun experience all around. What more could you ask for?
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Beatrice Ghillani
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Dog food without preservatives!!! They are close to my house and my dog and I can walk to it.
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Lydia
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They have BETTER dog products--great harnesses that are easy to put on, comfortable and double as seatbelt harnesses--wonderful toys and THE MOST NUTRITIOUS DOG FOOD IN TOWN. Best of all, you can sleep well knowing that no dogs were harmed or made miserable to make these products or they wouldn't be in this store. They give back to the local pet community by having adoption days for rescue groups and even sometimes having a rescue foster pet in their store until it finds a forever home. What A Wonderful Store!!! And did I mention how nice and helpful the staff is?? Big Bad Woof Rules!
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Jerold J Samet
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They are a small store that gives personal service. Their knowledge is a valuable resource for many pet owners, unlike most sales people in other stores.
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Helen Brunner
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The staff is helpful and knowledgeable. They have a great selection of food, toys and other products, and a frequent purchaser plan with discounts based on the amount you buy over time. They also send coupons in the mail every once in a while.
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Kimberly Skyrme
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The service and the products at the store are above average! They are supportive of the local community... and in a time when most business is big business... small business that cares about its customers and it's community is paramount. They are setting a bar that everyone should try to meet!!!
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Dena Schoen
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Best selection, best customer service, best owners, best atmosphere, best location!
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sonja weber
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Have you ever seen this store! It has sonmething for every 4 legged and even 2 legged creature. The warmth of the people, the knowledge of the people, and the patience of the people running the store is incredible. The owners, Julie and Pennye, are truly dedicated to the total health of your pets. Where else can one find the ultimate toy and the finest food in a totally unique setting!
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Alba
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It's the best pet store I've ever visited - Best Food, Best Service, Best Staff - knowledgeable, friendly people ever.
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Tiffany
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Variety of Products and Natural Food Selection.
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John F.
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Terrific selection of organic, natural food choices for our dog, and lots of great toys. Friendly, helpful staff makes it a pleasure to shop there
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Artemis
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Best selection of wholistic foods in the DC Metro Area. The Woof ROCKS !!!!!!!!!!
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Renee
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The staff is helpful and educated. All the employees have a genuine love for animals that is clear with the high level of service. BBF has a great variety of products. Owners Pennye and Julie are just wonderful, and have dedicated their store/ lives to improving the quality of life for animals.
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jean yeung
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You cannot find good dog food anywhere in the city except here.
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Ren Getz
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Big Bad Woof rocks the house! They are always friendly to people and SO caring to animals! Their experience and knowledge helps make them extremely helpful every time I go! -R Getz (Adams Morgan)
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Jeremy Bauman
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They have the best product selection and the owners and manager are awesome!
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Brendan Magee
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It is a great store with really get people running it.
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Randi Aldrich
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This store is fantastic, they are dedicated to providing safe and natural food, toys, and other pet supplies for dogs, cats and other small creatures. They really care about the needs of animals and offer a variety of solution to health problems. Additionally they also host a variety of adoption events and foster animals that become depressed, don’t adjust well, or have longer than usual stays at animal shelters. This is truly a wonderful store, I will never shop anywhere else!
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Debbie Segal
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Great merchandise, very pet friendly and the staff is the best.
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Bekki Welling
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Their staff is knowledgeable and friendly. They were so helpful with my shepherd and all his food allergies, so the fact that they carry readily all sorts of alternative treats, food and supplements is a Godsend to me. I don't have to go to the vet's to buy these. They also reward frequent shoppers with rebate coupons. I love this store!!!!!
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M. Cohen
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The people that work there and the services they provide.
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James Wilderotter
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Excellent staff, very knowledgeable. Great products.
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Mike Leshner
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Organic treats and bones and great staff!
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Karen Holtz
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Great customer service and socially conscientious products!
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Pat Baker
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Knowledgeable sales staff and a large variety of quality products.