Lucky Strike

Reviewer

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I can't believe how bad the service was. I was there in Aug. and won a free game for myself and some friends, the service was bad then too. Tonight 4 of us went again. The waitress was never around even though they weren't busy. Our lane didn't work, we had to get someone to fix it 8-10 times. The bar kept getting stuck and not clearing the pins. It was very frustrating and took twice as long to play. When I complained to the girl behind the counter, she didn't say she was sorry and would fix it. Instead she rolled her eyes and spoke into her walkie-talkie. Then I asked the man behind the counter if there was anything he could do for the inconvenience and his reply was, "Isn't it a free game?" I later found out that this was the manager, Travis. Obviously the complete lack of professionalism and customer service starts at the top. Meanwhile, we had spent over $100 on food + beverages (which was hard to do considering the waitress only came by every 25 mins.) and they didn't offer a discount or even an apology. Finally, we went to leave and after trying to get our waitress' attention, we had to walk across the restaurant just to pay our bill because she was standing in the corner talking to to 3 other waitresses. The service was horrible, the attitude toward customer service was atrocious, the food was only ok, and the game didn't even work most of the time. I won't pay good money to be frustrated, ignored, and treated like I'm lucky to be there and I should be happy with whatever crappy service I get. You would think that the point in giving away free games is to bring more people in for future visits. I will never go back and will tell anyone I know not to go. Me and my friends could not believe the level of service, the disregard for customer complaints and complete lack of professionalism. Obviously they're not getting enough people to go and need to give away free games just to get people in the door. If you're looking for fun bowling, go to King's.

Reviewer

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I can't believe how bad the service was. I was there in Aug. and won a free game for myself and some friends, the service was bad then too. Tonight 4 of us went again. The waitress was never around even though they weren't busy. Our lane didn't work, we had to get someone to fix it 8-10 times. The bar kept getting stuck and not clearing the pins. It was very frustrating and took twice as long to play. When I complained to the girl behind the counter, she didn't say she was sorry and would fix it. Instead she rolled her eyes and spoke into her walkie-talkie. Then I asked the man behind the counter if there was anything he could do for the inconvenience and his reply was, "Isn't it a free game?" I later found out that this was the manager, Travis. Obviously the complete lack of professionalism and customer service starts at the top. Meanwhile, we had spent over $100 on food + beverages (which was hard to do considering the waitress only came by every 25 mins.) and they didn't offer a discount or even an apology. Finally, we went to leave and after trying to get our waitress' attention, we had to walk across the restaurant just to pay our bill because she was standing in the corner talking to to 3 other waitresses. The service was horrible, the attitude toward customer service was atrocious, the food was only ok, and the game didn't even work most of the time. I won't pay good money to be frustrated, ignored, and treated like I'm lucky to be there and I should be happy with whatever crappy service I get. You would think that the point in giving away free games is to bring more people in for future visits. I will never go back and will tell anyone I know not to go. Me and my friends could not believe the level of service, the disregard for customer complaints and complete lack of professionalism. Obviously they're not getting enough people to go and need to give away free games just to get people in the door. If you're looking for fun bowling, go to King's.

Matt Nadell

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One of the most amazing concepts I've ever seen. Service is great and who doesn't want to bowl after a Sox game

Michael Fortner

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its an awesome place to hang out with friends or family.

Dubbs

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bowling, beer, cool atmosphere, hot waitresses, what more could anyone ask for?

kiki cummings

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Lucky Strike is the place to BOWL!!!